THIS IS A TRADE WEBSITE   |   Welcome

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Frequently Asked Questions

 

How do I sign into my account

  • Enter the email address registered on your account 
  • Enter your password
  • Click 'Log In'
 

Placing an order

Making a purchase from our site could not be easier. Just login using your supplied username and password to view our full range of products. When you find an item you wish to order type in the quantity required and click ‘Add’.
After you have finished selecting items from the range click on ‘basket’ and proceed to the checkout. Once you have agreed to our terms & conditions you are ready to place your order. You will then receive a confirmation email showing a summary of your order which you should keep for your records.

 

How can you contact us 

It couldn't be easier to get in touch with us, just go to our Contact Us  page and fill in the form with all the requested details and your query. We will try to get back to you within 48 hours. Alternatively you can call the sales office and speak directly to a member of staff. We are open Mon - Thurs 8am-5pm and Fri 8am-4pm. 

 

Payments

We are happy to accept all major Credit and Debit Cards for purchases made online - Visa, Mastercard and American Express. We do not accept Solo or Electron. As an account holder you also have the option to add the order to your account. If you choose to add the order to your account the usual terms and conditions apply and the usual payment methods of card, cheque and Bank Transfer are still valid. 

 

Returns and Refunds

MMandS is not a sale and return company, however should you receive an item that is faulty or of an unsatisfactory quality we will offer you an exchange, credit or refund, aslong as the claim has been made within the 14 days of the invoice date. To arrange the return please telephone the sales office who will advise you further. Please note that no returns will be accepted without our prior consent. 

 

Deliveries

You can see all of our delivery information by clicking here. Deliveries are usually made within a 48 hour turn around but please note that these times may vary during busy periods.

 

Tracking your order

All orders are sent via an independant courier, when you place your order online your tracking number will be sent to you via email, you can use this on the track your order page where you will automatically be redirected to the courier website. 

 

Visiting our Showroom

To arrange a visit to our Head Office showrooms please telephone the sales office and speak to a member of staff, who will be happy to arrange this for you.


Visiting us at a Trade Show

Existing customers should already be on our mailing list to receive trade show invitations. If you do not receive an invite from us within a fortnight of the show but you would like to visit the stand please telephone the office and speak to a member of staff.  Alternatively you can email us with your invitation request. 

 

Sizing Queries

The full list of sizing for our products can be found in our size guide

 

Head Office Information

Arnold Wills & Co Ltd.
10 Station Road,
Uppingham,
Rutland.
LE15 9TZ

Telephone: 01572 824333*

Fax: 01572 824367

*National call rates apply.